What’s the ROI of people? (Part 3)

I love to talk.

I went on vacation last week. It was my first proper vacation in a very long time. While on this vacation, I was with a friend discussing our businesses. His is larger and mine is small. He’s a consultant and it’s his business to help others with theirs. When I told him we’ve had only one person leave voluntarily in five years, I took his praise to heart. He was impressed. I was proud. And, then I realized I had a part three to write.

Part three? When is this thing going to be over? Soon — very soon. This is probably it actually. The reason I am writing this third installment is that I want to! I want to write it as much for you as I do for my team. We have invested what could be viewed as a disproportionate amount of time to culture for such a small company. We throw parties, try to leave at 2 pm on Fridays, almost never work late and talk about our culture weekly. If that doesn’t sound like the softest as Silicon Valley shite you’ve ever heard, then you’re probably reading this from a hover chair in Silicon Valley. I was almost too embarrassed to say the truth. I am not bragging — I am exposing us. This is an uncomfortable admission for me. It’s a risk to reveal to the world your team doesn’t work late into the night for their clients. And, I couldn’t say this if I didn’t believe they were getting the job done every day.

If you take exceptionally good care of investing in your people, the return is clear.

If you see a ping pong table at an office, proceed with caution. It may be a booby trap. Jeff and I worked together at an agency and in our first week we went and played ping-pong to take a break from our screens. When a veteran employee saw us, his head tilted like a bewildered beagle and he said, “I’ve never seen anyone use this before.” He walked away slowly. We put our paddles down and never picked them up again.

It’s not about ping pong tables. It’s about investing in your team. Do they even like ping pong? Don’t overthink it, and don’t try too hard. It’s actually pretty simple. If you care for your people, they will care for your clients. If you care about your clients, your clients will care for you.

This is the final installment of the ROI series. Take care.

PS: Sign up with your email address to receive one smart email a month. Maybe two if I’m feeling extra smart. http://www.5plus8.com/signup



We started 5+8 for the same reason anyone starts a company: We thought we could do it better.

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
Adam Faust

We started 5+8 for the same reason anyone starts a company: We thought we could do it better.